Return policy.

We have a customer friendly return policy.You will have to just write us on info@buyooviya.com or call our number within 48 hrs from time of delivery & return steps will be given by our customer support executive.

Return Shipping Cost:

The cost of return shipping will not be covered by buyooviya.com. Please note that the below return policy is NOT applicable on orders that are custom made or custom stitched.

Options after Return:

You can choose to do one of the following

1. Request a replacement, either the same item or a different item from the website

2. Request a coupon code of same value for purchase later on the website. Using the coupon code, you can select anything on the website up to the returned value.

3. Request a refund. We will do a direct refund to the card through which payment was completed. In case the payment was done with cash, kindly provide us your bank account details.

Packaging Advice:

It is of utmost importance that the items do not get damaged on their return shipping. For Jewellery, please use cotton, bubble wrap, paper or foam to do some kind of padding around the product. For Apparel, please cover the package in polythene plastic and return it in an envelope to avoid damage due to rain. In case of international parcels, the package should be returned with signature requirement upon delivery. This is done to ensure that we receive the parcel correctly/safely.

Conditions of Return

Clothes and jewellery must not be used (other than for trial), altered, washed, soiled or damaged in any way.Return is acceptable only within 7 days from date of delivery. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.Returns shipping cost will not be covered by Mirraw.com 'Made to order' Clothes and jewellery are not covered under the return policy.